Terms of service

These terms form an agreement between you and CaseSignal covering your use of the CaseSignal website and application. By creating an account or using the service you accept them. If you are accepting on behalf of an organization, you confirm you are authorised to bind that organization, and “you” means both you and it.

The acceptable use policy and the privacy policy are part of this agreement.

You need an account to use CaseSignal. Keep your credentials secure, use accurate details, and tell us if you believe your account has been accessed by someone else. You are responsible for activity carried out under your account.

Cases live inside a workspace. Members of a workspace can see its cases according to their role — owner, admin, member or viewer — and the workspace owner is responsible for who is invited and what they are allowed to do. Removing a member removes their access; it does not remove the cases they contributed to.

You must be at least 16 years old to hold an account, and you must not use the service where doing so would breach a law that applies to you.

Your use of CaseSignal is governed by the acceptable use policy, which is incorporated into these terms in full. In summary, and without limiting it: do not upload material you have no right to hold; do not use CaseSignal to harass, dox or target private individuals; do not present its outputs as established findings of criminal conduct; do not attempt to de-anonymise individuals; do not circumvent rate limits or security controls; and do not use the URL importer for automated bulk collection.

Breaching that policy is a breach of these terms.

Plans

CaseSignal offers a Free plan and a Pro plan at $24 per month. Each plan carries the limits published on the pricing page, which are enforced from the same configuration those figures are published from. The Free plan is not time-limited and is not a trial.

Billing

Paid plans are billed monthly in advance through our payment processor, and renew automatically until cancelled. Prices are exclusive of any taxes that apply to you. We may change prices, and if we do we will give notice before the change affects an existing subscription; you can cancel before it takes effect.

Limits

When a plan limit is reached, the operation that would exceed it is declined and you are told which limit was reached and how to clear it. Work already in the workspace is not altered, hidden or deleted. Cases above a lower plan’s limit after a downgrade become read-only rather than being removed, and remain exportable and deletable.

Cancellation and refunds

You can cancel at any time from workspace settings. Cancellation takes effect at the end of the period you have already paid for, after which the workspace returns to the Free plan. We do not automatically refund unused time on a cancelled month; where the service has failed on our side, write to us and we will put it right, including refunding the affected period.

You own your records and your outputs. The material you upload, import, paste or type remains yours, and so do the claims, timelines, briefs and exports you produce from it. Nothing in these terms transfers ownership to us.

You grant us a limited licence to host, store, transmit and process that material solely to operate the service for you — extracting text, indexing excerpts, running analysis you request, generating exports and serving evidence rooms you publish. The licence exists to make the product work and for no other purpose. It ends when the material is deleted.

We do not use your source material to train models, and we do not use it to improve the service for other customers. Where an analysis step runs, excerpts are sent to the configured AI provider under terms that exclude training on submitted content. The privacy policy sets this out in detail.

You are responsible for having the right to upload what you upload, and for complying with any obligation that attaches to it — protective orders, confidentiality undertakings, data-protection duties or the terms of a records release.

CaseSignal produces drafts: extracted claims, suggested statuses, chronologies, comparisons and answers. Everything it produces is editable, and it is meant to be edited. A status you set yourself is recorded as an analyst decision and is not overwritten by later analysis.

Before you rely on, publish or act on any output, verify each citation against the underlying record. That is what the citation is for, and it is the reason every excerpt is stored verbatim with its exact location. Extraction quality varies by document, and low-confidence extractions are flagged rather than hidden.

Anything you publish — an export, a brief, an evidence room, an article built on either — is your publication and your responsibility.

CaseSignal does not determine what is true. It reports what the records in a case state, and where two records state different things it reports the difference. It does not decide which record is correct, weigh credibility, infer intent, or reach a conclusion about any person or organization.

Accordingly, and without limitation:

• A claim marked “supported”, “contradicted” or “unresolved” describes the cited excerpts attached to it in that case. It is not a finding that the underlying statement is true or false.
• A discrepancy is a difference between documents. It is not an allegation of error, misconduct, fraud or wrongdoing, and it must not be presented as one.
• Nothing produced by the service is legal, financial, medical, investigative or professional advice, and no attorney-client or other professional relationship is created by using it.
• Outputs are not evidence of anything by themselves, are not certified, and are not suitable for use as a substitute for the underlying records in any proceeding.

If you publish or otherwise act on an output, you do so as your own determination, made on your own judgement, having checked the records behind it.

We aim to keep CaseSignal available and to give notice of planned maintenance, but the service is provided without an uptime commitment unless we have agreed one with you separately. Interruptions can happen, including through the failure of a provider we depend on.

We develop the product continuously and may add, change or remove features. Where a change would materially reduce a capability you depend on, we will give reasonable notice. Your data remains exportable throughout.

We may change these terms. Material changes are notified to account holders before they take effect, and the date at the top of this page is updated. Continuing to use the service after that means the updated terms apply.

Except where the law says otherwise, the service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

In particular, we do not warrant that extraction will be complete or accurate for every document, that analysis will identify every claim, event or difference in a record set, that the service will be uninterrupted or error-free, or that outputs are suitable for any particular purpose. We hold no third-party compliance certifications; the security overview states plainly what is implemented and what is not.

Some jurisdictions do not allow certain warranties to be excluded. Where that is the case, this clause applies to the maximum extent permitted, and nothing here limits rights you have as a consumer that cannot be limited by agreement.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, data or anticipated savings, however caused.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service in any twelve-month period is limited to the greater of the amount you paid us for the service in that period, or one hundred United States dollars.

Nothing in this agreement excludes or limits liability for fraud, for fraudulent misrepresentation, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded or limited.

You agree to indemnify us against third-party claims arising from material you uploaded that you had no right to upload, or from your use of outputs in breach of these terms or the acceptable use policy.

You can stop using CaseSignal at any time, cancel a paid plan from workspace settings, and delete your cases and your account from the product. Deleting a case or an account removes its material as described in the privacy policy.

We may suspend or terminate access where these terms or the acceptable use policy are breached, where an account is being used to harm someone, where we are required to by law, or where non-payment continues after notice. Except where the breach is serious or ongoing harm makes it impossible, we will give notice and, where the problem can be fixed, an opportunity to fix it.

On termination, your right to use the service ends. Where practical and lawful, we will allow a reasonable window to export your cases first. The clauses that by their nature should survive — ownership, no determinations of fact, disclaimers, liability and general terms — survive termination.

If any provision of these terms is held unenforceable, the rest continues in force and the unenforceable provision is applied to the greatest extent permitted. A failure to enforce a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition or sale of assets, on notice to you.

These terms, together with the acceptable use and privacy policies, are the entire agreement between us about the service, and replace any earlier understanding about it.

A public contact address has not been configured for this deployment. Questions about these terms should be directed to the operator running it.